Returns

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Bringing your valued returns back to you

Returns

When you are thousands of miles away, it is difficult to arrange for your returns to be sent back to you in the U.S. Maybe you have another buyer in Europe and you want all/part of your returns to be sent to a third party elsewhere? It is also possible that your shipment has been refused by Amazon due to the products not being clearly labelled, the products not selling or the goods or display boxes being damaged.

We can rectify these problems for you.

Regional Express will be happy to assist you, using our comprehensive and dependable Returns Service.

Please contact our returns team – FBA@regionalexpress.co.uk for onboarding process and rate confirmation.

Additional Services Available

Receive returned goods
Consolidate your returns – We can hold and consolidate your returns at our warehouse until you have a reasonable amount to reduce costs
Forwarding Returns – Depending on the size of your shipment, we can choose the mode of transport to suit the cost by courier / air / sea door to door keeping your costs to a minimum
Relabelling – we can hold excess stock returned from Amazon and relabel at a later time to re deliver back to Amazon
Liquidate – If your returns are minimal and not worth the expense of returning to you, we can arrange disposal / liquidation of the stock
Storage – you may want us to just store your product in our 200,000 sq. ft. warehouse facility at Southampton Port while you consider your options or find another buyer in Europe or elsewhere
Distribution – Maybe you would prefer to send your stock to Amazon in Germany, France , Italy or Spain to sell your product, our distribution service can provide international cover.

Once we have received your returns, we will provide you with a list of the items that have been sent to us by Amazon, including the goods, packed weight & dimensions, along with the cheapest price possible to return the items back to you. We have a special discounted rate card just for Amazon sellers and can return your products by courier or sea freight. You may want to send all or just part of your returns to a third party in Europe – we can quote for this service too.

Germany Returns Service

Regional Express is pleased to offer a product return service in Germany for your unsellable or overstocked items held with Amazon.

With most return services Amazon will only offer to return your items to an in-country location leaving many sellers with stock in a 3rd country that they are unable to access.

Regional Express is pleased to advise that we have an address that you the seller can utilise and send your returns to.

Once your goods have been received, we can offer the following services:

Stock count/check in service
Consolidation and return to any address globally
Quality control
Re-labelling/re-work for return to Amazon
Disposal
Storage (goods received will be consolidated and returned at end of each quarter if no other instruction provided).

To access this service, you will need to first create a removal order through your Seller Central account to one of our warehouse locations. Please speak with the team for further information.

Once agreed your removal order should be addressed to

“YOUR COMPANY NAME C/O Regional Express”

fba@regionalexpress.co.uk

Once the removal order has been created please do send us details of the removal order to fba@regionalexpress.co.uk so we have visibility and can accurately advise that we have received your items.

Depending on the size of the removal order it can often taken Amazon up to 4 weeks to return all items to us.

Contact our team on +44 1794 516515 or fba@regionalexpress.co.uk – Please quote ref: RETURNS